Refund policy

14-Day Refund Policy

At Boxiverse, your satisfaction means the world to us. If you're not completely happy with your purchase, don’t worry — we’ve got your back!

Eligibility for Refunds

Refunds are available if:

• You can request a refund within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in resellable condition.
  
• The item is defective, damaged, or not as described
• You received the wrong product

Non-Refundable Items

• Items returned after 14 days of delivery
• Products damaged due to misuse
• Digital goods, gift cards, or final sale items
• Orders with incorrect shipping addresses provided by the customer

How to Request a Refund

1. Email us at info@boxiverses.com within 14 days of delivery
2. Include your order number and clear photos of the issue (if applicable)
3. Our support team will respond within 1–2 business days

Returns (if applicable)

If your refund request is approved:

• We’ll send you return instructions
• Return shipping may be your responsibility unless the product was damaged or incorrect
• Refunds will be processed to your original payment method once we receive and inspect the return

When Will I Get My Refund?

Refunds are typically processed within 5–10 business days after we receive your returned item. Processing time may vary depending on your bank or payment provider.

Need Help?

We're here for you! If you have questions, contact our support team at info@boxiverses.com.